SlapKong Casino Terms of Use
This page sets out the rules that govern your use of our platform and the relationship between us and our users. Please read these Terms and Conditions carefully. By registering an account or using our services you agree to follow these rules and any additional terms that apply to specific promotions or payment methods.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Protect your login details and do not share your password. Notify us immediately if you suspect unauthorised access or fraudulent activity. We reserve the right to limit, suspend or close accounts where we suspect misuse, fraud, chargebacks, bonus abuse or other breaches of these terms.
Eligibility requirements
You must be legally permitted to gamble in the jurisdiction where you reside. You confirm that you meet the legal age and other local requirements to use our services. We may request documentation to verify identity and age; account access may be restricted until verification is complete.
Acceptable platform use
Use the site lawfully and in good faith. Prohibited behaviour includes collusion, exploiting system errors, creating multiple accounts to circumvent limits or promotions, and attempting to interfere with the operation of the site. We may take action, including withholding winnings, where behaviour appears abusive or fraudulent.
General bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these general rules. Bonus funds and free spins may carry wagering requirements, time limits, game restrictions and maximum bet rules. Eligibility for promotions may vary by region and require qualifying deposits or opt-in. We may withhold or cancel bonuses where we suspect abuse or multiple-account activity. Always consult the promo terms for full details.
Deposits and withdrawals
We accept a range of common payment methods including debit/credit cards, e-wallets, bank transfers and limited crypto options. Minimum and maximum deposit limits depend on the chosen method and your region. Deposits are generally credited instantly, though processing times depend on the provider.
Withdrawals require account verification and may be subject to internal review. Pending checks may apply prior to approval. Processing times vary by method and third-party provider and can take several business days in some cases. We may apply withdrawal limits and, for large wins, arrange staggered payments. Any fees charged by banks or intermediaries are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a question or dispute, contact our support team via live chat or email at [email protected]. Provide relevant account details and documentation so we can investigate. We aim to respond promptly; complex cases may take longer. If we cannot reach a resolution, you may seek independent advice or use any statutory complaint channels available in your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.
Responsible play
We provide tools to help manage play, including deposit limits, time-outs, reality checks and self-exclusion. Contact support to set or adjust limits. If you need assistance for gambling-related concerns we can point you to local support resources upon request.