Responsible Gambling at SlapKong Casino
At SlapKong we take responsible play seriously. We want you to enjoy gaming in a way that stays fun and under your control, so we provide tools and support to help you manage your activity, spending and time on the site. If you ever feel your play is becoming a concern, we encourage you to use the available controls and contact our support team.
Player protection principles
We focus on straightforward protections that help you stay in control. That means clear account controls, sensible default safety options, and easy access to support. We aim to make limits and pauses simple to set and to respect any request to reduce or stop play.
Activity-control tools
You can use a range of tools to manage your account activity. Common options we offer include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Wager limits - restrict how much you can stake over a set period.
- Loss limits - cap the total losses you can incur during a chosen timeframe.
- Time or session limits - schedule how long you can play in a single session and receive a reminder when time is up.
- Cool-off / time-out - short breaks from play if you need time away.
- Self-exclusion - longer-term account closures if you want to stop access for an extended period.
- Reality checks and self-assessment tests - prompts and tools to help you review your play patterns.
- Withdrawal lock - temporarily prevent withdrawals to aid in managing funds.
- Participation in self-exclusion registers where available - we support formal exclusion where applicable.
Deposit and loss limits
Deposit and loss limits are effective ways to control spending. You can set or change limits from your account settings or by contacting support. Limits can typically be applied for daily, weekly or monthly periods and are managed promptly to reduce the chance of impulse decisions.
Time limits and session controls
Session controls and reality checks help you keep track of how long you play. Set reminders or maximum session lengths to ensure play fits your schedule. If you need a break, use the cool-off feature for a short pause or choose self-exclusion for a longer break.
Self-exclusion
If you decide you need to stop playing, self-exclusion closes access to your account for the period you choose. Self-exclusion requests are treated with priority and we will guide you through the process. Reinstatement is handled carefully to support long-term safer play.
Recognizing signs of problematic behaviour
Look out for signs such as chasing losses, borrowing to gamble, neglecting work or family, or difficulty sticking to limits. If you notice these signs in yourself or someone close to you, consider using account limits, taking a break, or seeking help.
Getting help and support
Professional help is available if gambling becomes a problem. We recommend contacting qualified support services in your area for confidential advice. You can also reach our support team via live chat or email for assistance setting limits or self-excluding.
Contact our support team
If you need help setting limits, self-excluding or just have questions, contact our support team 24/7 by live chat or email at [email protected]. We will handle requests respectfully and promptly to help you maintain safer play.