User Privacy Policy

This Privacy Policy explains how SlapKong collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We respect your privacy and aim to be clear about what data we gather, why we need it and how you can manage your information.

Types of data we collect

We collect information you provide directly, technical data from your device, and transactional records related to your account activity. This helps us run your account, process payments, and provide secure, compliant gaming services.

Personal data

Personal data may include your name, date of birth, email address, billing and mailing address, phone number and identity documents when required for verification. We use this information to create and manage your account and to comply with legal checks.

Technical data

Technical data covers IP address, device type, browser, operating system, language settings and connection data. We collect this to improve site performance, detect fraud and maintain platform security.

Transactional data

Transactional data includes deposits, withdrawals, wagers, bonuses, game history and payment method details. We maintain these records to process transactions, handle disputes and meet regulatory obligations.

How we use your information

We use your data to operate your account, verify identity, process deposits and withdrawals, provide customer support, detect and prevent fraud, and meet legal obligations. We may also use aggregated or anonymized data for internal analysis and service improvements.

Data protection practices

We take commercially reasonable measures to protect your information, including technical and organizational safeguards to prevent unauthorized access. Access to personal data is restricted to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember preferences, analyse site usage and support advertising where applicable. You can manage cookie settings in your browser, though disabling certain cookies may affect functionality such as game loading and login persistence.

User rights

You have rights to access, correct or request deletion of personal data we hold about you, subject to legal and contractual obligations. You can also object to certain processing or request restrictions where applicable. To exercise your rights, contact our support team and we will guide you through the process.

Access, correction and deletion

If you need to view, update or remove your personal information, log in to your account or contact support. We will take reasonable steps to verify your identity before making changes. In some cases we may retain limited records where required for compliance or dispute resolution.

Information sharing and third parties

We may share information with service providers who assist with payments, identity checks, security, analytics and customer support. We may also disclose data when required by law or to protect our rights. We do not sell your personal information.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on our site and where appropriate we will notify you. Continued use of our services after changes indicates your acceptance of the revised policy.

If you have questions about this policy or wish to exercise your privacy rights, please contact [email protected].